Delivery and Pick Up

Process

At My Generator, we go above and beyond; we offer nationwide delivery on our entire range (including free delivery on selected items to capital city areas). On selected products we also offer pick up options from over 100 conveniently located depots around the country! You can easily choose either option during the checkout process and your product will be delivered to your door, or to your nearest depot for collection.    

Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items, they may arrive in separate shipments. My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.

A re-delivery fee will be charged on buyers for an item that is undeliverable and/or returned to My Generator due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. It is necessary to provide a contact telephone number for delivery purposes. 

Dispatch

Upon confirmation of your order, the dispatch process will commence immediately in preparation for shipment. The shipping process varies depending of the brand of generator.

Click on the brand below for specific delivery process:

Particulars

Delivery fees (where applicable) have been calculated based on the size and weight of the item as well as the location of the delivery. The fee will be displayed during the checkout when the post code for the destination is entered.

Delivery Times

Please note that delivery times and prices may vary depending on the manufacturer of the products as some items are made to order or require specification preparation. For Metropolitan areas, delivery time will typically be up to 7 business days from dispatch. Delivery times will be longer for rural and remote locations. For Hyundai Generators, delivery times can be longer - up to 2 weeks. Please feel free to Contact Us should you have any queries regarding delivery times.

Insurance

Your goods are fully insured throughout the delivery process. You will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payments and Returns Policy page.

If you have any questions relating to deliveries, please do not hesitate to contact the My Generator team here: Contact Us.