Last Updated: January 30, 2026
At Capital Machinery Sales, we aim to provide you with a seamless shopping experience. Please take a moment to familiarize yourself with our shipping and return policies.
1. Shipping Policy
We offer Standard and Express Delivery for most products, although delivery times may vary depending on product size and weight.
- Couriers: Your order will be delivered by Toll Group, StarTrack Courier, Australia Post, Couriers Please, or similar carriers.
- Remote Areas: Delivery across Australia is available; however, deliveries to remote areas may incur additional fees.
- Authority to Leave: If you authorize us to leave goods at your premises, you will be responsible for the goods from the moment of dispatch. If you have not authorized us to leave goods unattended, you will be required to sign to accept delivery.
- Wrong Address: If you realize you entered the wrong shipping address, please contact us immediately at +1800 706 620. We cannot recover any losses if the item has already been dispatched to the incorrect address provided.
2. Return & Refund Policy
We want you to be completely satisfied with your purchase. To ensure your return is processed smoothly, please follow the conditions below.
How to Initiate a Return
To start a return or refund request:
- Contact Us: You must notify us immediately by calling +1800 706 620, or submit a request via our Contact Us page.
- Required Details: Please provide your Full Name, Phone Number, and Order Number.
- Next Steps: Once we review your request, our team will provide you with the return address and specific instructions on how to package the machine/part.
Return Methods
Returns can be processed using one of the following methods:
- By Mail: Instructions and a return label will be provided in your original package. Please note that return shipping costs are the responsibility of the customer.
- At a Drop-off Location: Specific drop-off locations will be provided by our customer service team upon approval of your return request.
- In-Store: Returns can be processed at our physical store locations during business hours.
Return Conditions & Deadlines
- Faulty Products: If a product is found to be faulty due to a manufacturing defect, we will accept the return. You must notify us and initiate the return within thirty (30) days of delivery.
- Note: If the fault is a result of misuse or damage caused by you, we will not refund the sale price.
- Return Responsibility: Products must be returned in their original condition.
Refund Policy
- Inspection: Upon receiving the returned products, we will verify their condition.
- Processing: If the return is approved, we will process the refund to your original method of payment.
- Restocking Fee: We do not charge any restocking fees for eligible returns
- Refund Processing Time: Once the returned item is received and verified, the refund will be processed within three (3) business days. Please note that the time it takes for the funds to reflect in your account is dependent on your bank or payment provider.
- Exclusions: The refund will cover the cost of the product(s) only. Original shipping charges are non-refundable.
- Return Shipping: You are responsible for the return shipping costs. We recommend using a service with tracking and insurance, as Capital Machinery Sales is not responsible for lost or damaged returns.
3. Contact Us
If you have any questions about our policies, please reach out to our customer support team.
- Phone: +1800 706 620
- Website: www.capitalmachinery.com.au
