SMR Helical Gear

Tool shops and general resellers may offer a wide product range, but often lack the specialised knowledge to properly assess applications or provide ongoing technical support. An industrial machinery specialist ensures the right machine is selected and fully supported long after purchase. In most cases, buying directly from the importer or specialist also results in a lower purchase cost, as additional reseller margins are not added.

Industry leading after-sales support, Australia-wide. Backed by over 30 years of industry experience, more than two decades in business, and a long history of satisfied customers Australia-wide, Capital Machinery Sales provides after-sales support you can count on, long after your machine is delivered, backed by our dedicated support team.

• Application support: Whether your requirements are straightforward or highly specific, we work with you to ensure your machine is set up and performing for your exact application, and we are here to help as your needs evolve.
• Pre-dispatch testing: Every machine is fully checked and commissioned before it leaves us. It's a step that saves our customers countless issues down the track and sets your machine up for maximum uptime.
• Warranty: We don't just pass on the manufacturer's warranty. We offer our own comprehensive warranty that goes further, giving you greater coverage and peace of mind, with extended warranty options also available.
• Spare parts: Downtime costs you money, so minimising it is our priority. We keep a wide range of parts and consumables in stock, and if we don't have it on the shelf, we will track it down and get it to you as fast as possible.
• Remote support: Fast help via phone, email, or live video, with no site visit needed in most cases. We pride ourselves on some of the fastest response times in the industry, because we know that when you need help, you need it now.
• On-site service: Our engineers travel Australia-wide, with trusted contractors covering remote areas.
• In-house repairs: Send your machine back to us for expert servicing and overhaul.

We’re in this together. Our shared goal is to keep your business running, and we are committed to delivering the best after‑sales service in the industry to make that happen. That’s why so many of our customers have been with us for years, and why they continue to return. Need service, application advice, or want to discuss a support plan? Contact our team and we will take care of it.

Often, we can ship the same day if required, depending on stock availability, the time your order is placed and the available shipping options.